Frequently asked questions

NextChamp is an all-in-one operating system for sports academies. It unifies player management, attendance, daily and progress reports, schedules, financials, HR, and parent communication — plus dedicated mobile apps for parents, coaches, and academy managers.

Most academies are live within a few days. Our team handles white-glove onboarding: importing your players, configuring groups and schedules, setting up payments, and training your staff.

Yes. We import players, parents, groups, attendance history, and financial records from Excel, Google Sheets, or your existing platform during onboarding — at no extra cost.

NextChamp is sport-agnostic. Football, basketball, tennis, swimming, martial arts, gymnastics, and multi-sport academies all run on the same flexible platform.

Yes — every plan starts with a 30-day free trial. No credit card required to start, and no commitment.

Pricing is based on the number of active players in your academy. There are no per-coach or per-parent fees, and every plan includes the full mobile app suite at no extra cost.

Absolutely. You can upgrade, downgrade, or cancel at any time from the dashboard — changes take effect at your next billing cycle.

No. Onboarding, data migration, training, and updates are all included. The price you see is the price you pay.

Three dedicated mobile apps — Parents, Coaches, and Academy Manager — are included in every plan on both iOS and Android.

Parents log in with their phone number and a unique access code generated by the academy. One parent account can manage multiple children.

The apps and the web platform are fully translated into English, Arabic, and French. We add more languages on request.

Coaches can mark attendance and draft daily reports offline — everything syncs automatically once the device reconnects.

Yes. Parents can view invoices, statements, and receipts and pay directly in the app using their preferred payment method.

We integrate with major regional and global gateways. Our team configures the right gateway for your country during onboarding.

Yes — automated invoice generation, payment reminders, late-fee handling, and recurring billing are all built in.

All data is stored on secure, encrypted cloud infrastructure with daily backups. Each academy's data is fully isolated.

You do. You can export your players, financials, and reports at any time, and we will permanently delete your data on request if you ever leave the platform.

Yes. We follow GDPR-aligned data handling practices, including role-based access controls, audit trails, and granular parent consent.

Every academy gets a dedicated success manager plus access to chat, email, and WhatsApp support. We're typically online during your local business hours.

Yes. Onboarding includes live training sessions for managers and coaches, plus a recorded library and in-app help center your team can use anytime.

Larger academies and federations can request custom workflows, integrations, and white-label options. Contact us to discuss your requirements.